Trust Management in Public Organizations: New Concepts and Contemporary Trends

Barbara Kożuch (Editor)
Jagiellonian University in Kraków, Poland

Adam Jabłoński (Editor)
WSB University in Poznań, Faculty in Chorzów, Poland

Series: Management Science – Theory and Applications
BISAC: BUS041000

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Edited by I Leslie Rubin, Robert J Geller, Abby Mutic, Benjamin A Gitterman, Nathan Mutic, Wayne Garfinkel, Claire D Coles, Kurt Martinuzzi, and Joav Merrick

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In an era of intensive development and globalization, the dynamically changing global economy creates new needs in both the theoretical approach to public management and in the practical discussion related to the perception of public management.

According to emerging economic and social phenomena, there is a need for the design and operationalization of innovative solutions for managing public organizations based on trust.

Issues dealing with public trust are hardly a novelty. Research to date, however, has failed to address questions on what changes need to be brought about throughout an organization so as to make it capable of creating and restoring trust within public organizations as well as in inter-organizational relationships. The current state in this respect is not known. Our book is an attempt to partially bridge an existing gap.
In today’s public management, two trends explicitly come to the fore. The first emphasizes creativity in problem solving, whereas the other involves increasing capability to establish relationships not only within the public sector, but also through collaboration with organizations from other sectors. Therefore, an organizational perspective on exploring public trust is gaining prominence. It covers both changes in public organizations themselves – in other words, in their internal environment – as well as changes spurred by dynamic shifts in the surroundings of the organizations and of the public management system as a whole.

The main purpose of the monograph is to demonstrate that shaping relationships based on trust within and between organizations has a significant impact on the efficient functioning of public organizations.

The studies presented are important in regards to the systematization of the concepts of public management and organizational change management in relation to effective collaboration between organizations; they arise from the need for management practice in the public sector. Therefore, their practical purpose is defined as formulating recommendations for managers in public organizations. Their accomplishment may foster the improved functioning of the public services. It seems that trust management can support the effectiveness of public organizations and contribute to their stable, sustainable functioning in a difficult, ever-changing environment.

This book is addressed to all those interested in the issues pertaining to contemporary public management – scholars and students, as well as practitioners in the management of public organizations.

The goals of this monograph include:
– Defining key trends in the theory and practice of public management, taking into account the aspect of public trust, defining key ontological entities and using them in strategic and operational public management,
– presenting the new dimensions of public management, as seen by international authors of individual chapters, and the possibility of applying the solutions contained in the monograph.

The editors and the authors hope that the combination of theory and practice presented will satisfy the needs of readers, in particular managers in public organization and public management consultants.

Introduction

Chapter 1. The Conceptualization and Operationalization of Public Business Models in the Context of Public Trust (pp. 1-36)
(Barbara Kożuch and Adam Jabłoński)

Chapter 2. The Emerging Role of the Social Enterprise in an Evolving Context of Trust, Partnership and Co-Production with Public Organizations (pp. 37-60)
(Amatucci Fabio Michele, Badia Francesco and Landi Tiziana)

Chapter 3. Individual Perceptions of Trust and Preferences for Public-Sector Employment (pp. 61-90)
(Michael C. Moltz)

Chapter 4. The Interdisciplinary Nature of Trust: Future Directions (pp. 91-110)
(Joanna Paliszkiewicz)

Chapter 5. Building Trust in Public Organizations through New Technologies (pp. 111-132)
(Mauro Romanelli)

Chapter 6. Trust in the Perspective of Economic and Humanistic Management (pp. 133-156)
(Barbara Mazur, Marta Mazur-Małek and Marzena Cichorzewska)

Chapter 7. In Chancellors We Trust? The Effect of Trust in the Governance of Public Higher Education Institutions: A Case Study from Hungary (pp. 157-182)
(Gergely Kováts)

Chapter 8. Public Administration as a Facilitator of Social Entrepreneurship (pp. 183-210)
(Barbara Kożuch and Ewa Bogacz-Wojtanowska)

Chapter 9. Increasing Efficient Partnership among Organizations (pp. 211-234)
(Lenka Maléřova, Jiří Pokorný and Hana Štverková)

Chapter 10. Parents as Pre-School Education Service Co-Producers in Lithuania (pp. 235-260)
(Jaroslav Dvorak, Gabrielė Burbulytė–Tsiskarishvili and Edita Stumbraitė-Vilkišienė)

Chapter 11. Conditions of Effective Inter-Organizational Collaboration: Local Public Organizations’ Perspective (pp. 261-282)
(Marcin Flieger)

Chapter 12. Project Portfolio Management in Terms of Cascading the Objectives of Companies Operating in the Multi-Project Environment (pp. 283-304)
(Bogdan Nogalski, Agnieszka Szpitter, Marek Jabłoński and Adam Jabłoński)

About the Editors (pp. 305-308)

Index (pp. 309)

“This is an important collection on trust and public organizations. I would recommend it to all serious students and researchers of public administration and management.” - Professor Stephen p Osborne, Chair of International Public Management, University of Edinburgh

Keywords: public business models, context of public trust, social enterprise, trust management, public organizations, public-sector employment, building trust in public organizations, public administration

The book was written for:
• Managers
• Scientists
• Entrepreneurs
• Enthusiasts of management sciences

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