Table of Contents
Table of Contents
Thanks
Prologue
Chapter 1. About Volunteerism
Ami Rokach (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)
Chapter 2. Telephone Hotline Volunteers: Understanding What Motivates and What Keeps Them Volunteering
Ami Rokach (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)
Chapter 3. Ann: My Life in Light of the Hotline
Ann
Chapter 4. Helen: How Life Prepared Me for ERAN
Helen
Chapter 5. Julie: Why I Joined a Telephone Hotline
Julie
Chapter 6. Jane: Combining Life and Volunteering
Jane
Chapter 7. About Interesting, Challenging, and Difficult Callers
Ron
Chapter 8. Erin: A Poetic Description of Being a Telecarer
Erin
Chapter 9. Lydia: Managing the Busiest Hotline Center in Israel
Lydia
Chapter 10. The Ins and Outs of Managing a Hotline Center
Eti S.
Closing Remarks
Index
Audience: Academicians
Researchers
Undergraduate and graduate students in psychology, sociology
Social work
Communication
Community studies