The Voice at the End of the Telephone Line: The Psychology of Tele Carers

$110.00

Ami Rokach, PhD – Psychologist, York University, Toronto, Canada
Lydia Sela Peled – Head, Tel Aviv Chapter, Telephone Crisis Intervention

Series: The World of Psychology: Therapeutic, Relational, Teaching
BISAC: PSY036000

This unique book is geared for academicians, researchers, and those who train or are considering becoming volunteers. It focuses on those behind the phone line, the people who volunteer to help those who call crises lines. It is a blend of theoretical as well as personal accounts of what and how it feels to sit by the phone and help people pour their hearts out, save those who consider suicide, and empower those who feel downtrodden and desperate. This book illustrates the calls that are received, how operators approach them, how they learn to identify the repeaters who just hang on to the line, and how their volunteering enriches their lives. (Imprint: Nova)

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Table of Contents

Table of Contents

Thanks

Prologue

Chapter 1. About Volunteerism
Ami Rokach (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 2. Telephone Hotline Volunteers: Understanding What Motivates and What Keeps Them Volunteering
Ami Rokach (Center for Academic Studies, Or Yehuda, Israel; York University, Toronto, Canada)

Chapter 3. Ann: My Life in Light of the Hotline
Ann

Chapter 4. Helen: How Life Prepared Me for ERAN
Helen

Chapter 5. Julie: Why I Joined a Telephone Hotline
Julie

Chapter 6. Jane: Combining Life and Volunteering
Jane

Chapter 7. About Interesting, Challenging, and Difficult Callers
Ron

Chapter 8. Erin: A Poetic Description of Being a Telecarer
Erin

Chapter 9. Lydia: Managing the Busiest Hotline Center in Israel
Lydia

Chapter 10. The Ins and Outs of Managing a Hotline Center
Eti S.

Closing Remarks

Index

Audience: Academicians
Researchers
Undergraduate and graduate students in psychology, sociology
Social work
Communication
Community studies

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