Student Loan Servicing: Analyses of Practices and Reform Recommendations


Carly Adkins

Series: Financial Institutions and Services
BISAC: EDU013000

Student loans make up the nation’s second largest consumer debt market, surpassing all other categories of consumer debt aside from mortgages. Servicers are a critical link between borrowers and lenders. They manage borrowers’ accounts, process monthly payments, and communicate directly with borrowers. The servicer is often different than the lender, and a borrower typically has no control over which company services a loan. Regrettably, widespread servicing failures are being reported by both federal and private student loan borrowers. This book reviews and discusses public comments submitted in response to a request for information regarding student loan servicing by the Consumer Financial Protection Bureau. It includes recommendations for policymakers and market participants to improve borrower outcomes and reduce defaults, offering a roadmap for student loan servicing reform. This book also identifies a range of challenging issues for servicemembers with student loans.
(Imprint: Nova)

Table of Contents

Table of Contents


Student Loan Servicing: Analysis of Public Input and Recommendations for Reform
(Consumer Financial Protection Bureau)

Overseas & Underserved: Student Loan Servicing and the Cost to Our Men and Women in Uniform
(Hollister Petraeus and Seth Frotman)

The Next Front? Student Loan Servicing and the Cost to Our Men and Women in Uniform
(Hollister Petraeus and Rohit Chopra)


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