Service Leadership: Tools to Assess Knowledge, Attitude and Behavior

Daniel TL Shek, Ph.D. (Editor)
Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PRC
Public Policy Research Institute, The Hong Kong Polytechnic University, Hong Kong, PRC
Department of Social Work, East China Normal University, Shanghai, PRC
Kiang Wu Nursing College of Macau, Macau, PRC
Division of Adolescent Medicine, Department of Pediatrics, Kentucky Children’s Hospital, University of Kentucky College of Medicine, Lexington, Kentucky, US

Xiaoqin Zhu, Ph.D. (Editor)
Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, China

Li Lin, Ph.D. (Editor)
Research Assistant Professor, Department of Social Sciences, Hong Kong Polytechnic University, Hong Kong, China

Joav Merrick, M.D. (Editor)
Division of Adolescent Medicine, KY Children’s Hospital, Department of Pediatrics, Lexington, Kentucky, US
National Institute of Child Health and Human Development, Jerusalem, Israel
Division of Pediatrics, Hadassah Hebrew University Medical Centers, Mt Scopus Campus, Jerusalem, Israel
School of Public Health, Georgia State University, Atlanta, Georgia, US

Series: Public Health: Practices, Methods and Policies
BISAC: MED036000

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How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on “do things right”, the focus of services economies is on “do the right things”. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills).

Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts. (Imprint: Nova)

Preface

Chapter 1. Development and Validation of Assessment Tools on Service Leadership Knowledge, Attitude and Behavior
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD and Joav Merrick, MD, DMS, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 2. Leadership Assessment Tools in Different Chinese Contexts
(Li Lin, PhD and Daniel TL Shek, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 3. Conceptual Background and the Development of Service Leadership Knowledge Scale
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD, and Alex YF Zhu, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 4. Development of the Attitude to Service Leadership Scale in Hong Kong
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD, and Alex YF Zhu, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 5. Development of Service Leadership Behavior Scale: Background and Conceptual Model
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD, and Kin-Man Chan, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 6. Psychometric Properties of the Service Leadership Behavior Scale: Preliminary Findings
(Daniel TL Shek, PhD, Lawrence K Ma, PhD, Li Lin, PhD, and Hildie Leung, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 7. Content Validation of a Service Leadership Behavior Scale in Hong Kong
(Daniel TL Shek, PhD, Jing Wu, PhD, Li Lin, PhD, and Xiang Li, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 8. Validation of the Service Leadership Knowledge Scale: Factorial and Convergent Validity
(Daniel TL Shek, PhD, Lawrence K Ma, PhD, Lu Yu, PhD and Loretta MK Leung, Med, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 9. Validation of the Service Leadership Attitude Scale in Hong Kong
(Daniel TL Shek, PhD, Alex YF Zhu, PhD, Lawrence K. Ma, PhD and Li Lin, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 10. Convergent and Factorial Validation of the Service Leadership Behavior Scale
(Daniel TL Shek, PhD, Lawrence K Ma, PhD, Cecilia MS Ma, PhD, and A Reza Hoshmand, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 11. The Service Leadership Knowledge Scale: Norms and Psychological Correlates
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD, and Samson Tse, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 12. The Service Leadership Attitude Scale: Normative Data and Personal Correlates in Chinese University Students
(Daniel TL Shek, PhD, Jing Wu, PhD, and Ben YB Chan, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 13. The Service Leadership Behavior Scale: Norms and Personal Correlates
(Daniel TL Shek, PhD, Diya Dou, PhD, and Robin S Snell, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 14. A User Manual for the Service Leadership Knowledge Scale
(Daniel TL Shek, PhD, Lawrence K Ma, PhD, Siew Shen Low, Xiaoqin Zhu, PhD and Diya Dou, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 15. A User Manual for Service Leadership Attitude Scale
(Daniel TL Shek, PhD, and Xiaoqin Zhu, PhD, Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, and others)

Chapter 16. A User Manual for the Service Leadership Behavior Scale
(Daniel TL Shek, PhD, Xiaoqin Zhu, PhD, and Diya Dou, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, PR China)

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