Service Leadership: Tools to Assess Knowledge, Attitude and Behavior

$230.00

Daniel TL Shek, Ph.D. (Editor)
Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PRC
Public Policy Research Institute, The Hong Kong Polytechnic University, Hong Kong, PRC
Department of Social Work, East China Normal University, Shanghai, PRC
Kiang Wu Nursing College of Macau, Macau, PRC
Division of Adolescent Medicine, Department of Pediatrics, Kentucky Children’s Hospital, University of Kentucky College of Medicine, Lexington, Kentucky, US

Xiaoqin Zhu, Ph.D. (Editor)
Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, China

Li Lin, Ph.D. (Editor)
Research Assistant Professor, Department of Social Sciences, Hong Kong Polytechnic University, Hong Kong, China

Joav Merrick, M.D. (Editor)
Division of Adolescent Medicine, KY Children’s Hospital, Department of Pediatrics, Lexington, Kentucky, US
National Institute of Child Health and Human Development, Jerusalem, Israel
Division of Pediatrics, Hadassah Hebrew University Medical Centers, Mt Scopus Campus, Jerusalem, Israel
School of Public Health, Georgia State University, Atlanta, Georgia, US

Series: Public Health: Practices, Methods and Policies
BISAC: MED036000

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Table of Contents

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on “do things right”, the focus of services economies is on “do the right things”. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills).

Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts. (Imprint: Nova)

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