Service Leadership Theory: Origin and Nature

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Series: Business, Technology and Finance

BISAC: BUS071000

Service leadership is conceived as “satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one’s self, others, groups, communities, systems, and environments.” Effective service leadership is determined by three Cs – “Competence,” “Character,” and “Care.” To nurture these important leadership qualities in university students, the “Service Leadership Education Initiative” was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success.

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Table of Contents

Preface

Introduction

Chapter 1. The Origin and Nature of the Service Leadership Theory
(Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP, Xiaoqin Zhu, PhD, Diya, Dou, PhD, and Joav Merrick, MD, MMedSci, DMSc – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China, et al.)

Section 1: Service Leadership Theory
Chapter 2. Origin, Development and Assertions of Service Leadership Theory
(Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP and Zi Yang, PhD – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 3. Humanistic Leadership in Service Economy
(Xiaoqin Zhu, PhD, Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP and Daniel CH Ng, BA – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 4. Moral Character in the Service Leadership Theory
(Diya Dou, PhD, Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP, and Zhenli Zhu, MA – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 5. The Dark Side of Leadership in the Service Leadership Theory
(Diya Dou, PhD and Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 6. Caring Leadership in Service Economy
(Xiaoqin Zhu, PhD, Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP and Zhenli Zhu, MA – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 7. The Role of Trust in the Service Economy
(Wenyu Y Chair, PhD and Daniel TL Shek, PhD, FHKPS, BBS, JP – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 8. Self-Leadership in the Service Leadership Theory
(Wenyu Y Chai, PhD, Daniel TL Shek, PhD, FHKPS, BBS, JP and Diya Dou, PhD – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Chapter 9. The Fung Service Leadership Initiative in Hong Kong
(Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP and Zi Yang, PhD – Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hong Kong, PR China)

Section 2: Acknowledgements
Chapter 10. About the Editors

Chapter 11. About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hunghom, Hong Kong

Chapter 12. About the National Institute of Child Health and Human Development

Index

Additional information

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