Robocalls: Protecting Consumers, Efforts to Eradicate and Regulations


Nina N. Olsen (Editor)

Series: Laws and Legislation
BISAC: LAW116000

The Telephone Consumer Protection Act of 1991 (TCPA) regulates robocalls. A robocall, also known as “voice broadcasting,” is any telephone call that delivers a prerecorded message using an automatic (computerized) telephone dialing system, more commonly referred to as an automatic dialer or “autodialer”. When the call is answered, the autodialer either connects the call to a live person or plays a prerecorded message. Both are considered robocalls. Some robocalls use personalized audio messages to simulate an actual personal phone call. As discussed in more detail below (in “Classification of Telemarketing Calls”), the TCPA prohibits robocalls to

· consumers’ traditional landline numbers,
· consumers’ Voice-over-Internet-Protocol (VoIP) landline numbers, and
· all mobile numbers.

Robocalls to business landlines are not covered by the TCPA.
Robocalls are popular with many industry groups, such as real estate, telemarketing, and direct sales companies. The majority of companies who use robocalling are legitimate businesses, but some are not. Those illegitimate businesses may not just be annoying consumers—they may also be trying to defraud them. This book deals with important issues involving robocalls.
(Imprint: SNOVA)

Table of Contents

Table of Contents


Chapter 1. Protecting Consumers and Businesses from Fraudulent Robocalls
Patricia Moloney Figliola

Chapter 2. Federal Communications Commission: Progress Protecting Consumers from Illegal Robocalls
Patricia Moloney Figliola

Chapter 3. Still Ringing Off the Hook: An Update on Efforts to Combat Robocalls
Special Committee on Aging

Chapter 4. Do Not Call: Combating Robocalls and Caller ID Spoofing
Subcommittee on Digital Commerce and Consumer Protection

Chapter 5. Stopping Bad Robocalls Act
House of Representatives

Chapter 6. (Robo)Call Me Maybe: Robocalls to Wireless Phones Under the Telephone Consumer Protection Act
Kathleen Ann Ruane

Chapter 7. Robocall Regulation and Judicial Review
Eric N. Holmes

Chapter 8. Fake Caller ID Schemes: Information on Federal Agencies’ Efforts to Enforce Laws, Educate the Public, and Support Technical Initiatives


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