Mobile Financial Services For Economically Vulnerable and Underserved Consumers: An Examination

Oscar Cortez

Series: Financial Institutions and Services
BISAC: BUS070140



Volume 10

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Special issue: Resilience in breaking the cycle of children’s environmental health disparities
Edited by I Leslie Rubin, Robert J Geller, Abby Mutic, Benjamin A Gitterman, Nathan Mutic, Wayne Garfinkel, Claire D Coles, Kurt Martinuzzi, and Joav Merrick


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The consumer financial services market has seen the increasing use and proliferation of mobile technology to access financial services and manage personal finances. The Consumer Financial Protection Bureau’s Office of Financial Empowerment issued a Request for Information (RFI) to find out more about mobile financial services and how low-income and economically vulnerable consumers are using them.

This book provides a description of mobile financial services, a discussion of the opportunities and risks, and key takeaways from the comments. Furthermore, this book considers the ability of mobile financial services to increase financial inclusion among the underserved by providing them access to the banking system, retaining them in safe and sustainable account relationships, and fostering financial empowerment to improve financial stability and fulfill financial goals.

(Imprint: Nova)


Mobile Financial Services: A Summary of Comments From the Public on Opportunities, Challenges, and Risks for the Underserved
(Consumer Financial Protection Bureau)

Assessing the Economic Inclusion Potential of Mobile Financial Services
(Susan Burhouse, Matthew Homer, Yazmin Osaki and Michael Bachman)

Consumers and Mobile Financial Services 2015
(Alexandra Brown, Sam Dodini, Arturo Gonzalez, Ellen Merry, and Logan Thomas)


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