Table of Contents
Table of Contents
Chapter 1. The Effect of Instructors’ Empathy and Social Skills on Student Satisfaction
Joelle F. Majdalani and Bassem E. Maamari (Lebanese American University, Beirut, Lebanon)
Chapter 2. Ebook Adoption in Lebanon: A Focus on the Social Impact
Azza A. Tawil (Lebanon)
Chapter 3. Diffusion and Usage of Public E-Service Indicators and Drivers in Lebanon
Rania F. Fakhoury and Benoit Aubert (United Nations Development Programme, Office of the Minister of State for Administrative Reform, Lebanon, and others)
Chapter 4. Understanding Women Entrepreneurial Motivations: Does Age Matter?
Gloria J. Haddad (Lebanon)
Chapter 5. Leadership and Flexibility with Integrity
Rana E. El Jisr and Bassem E. Maamari (Lebanese University, Beirut, Lebanon, and others)
Chapter 6. Let Us Not Kill Retention and Retain Talent
Rola Chami Malaeb (Lebanese University, Beirut, Lebanon)
Chapter 7. The Impact of Coaching on Lebanese Bank Employee Commitment and Learning
Soha H. El Achi (Arab Open University, Beirut, Lebanon)
Chapter 8. The Impact of Tacit Knowledge and Effectuation on Innovation Performance in Firms
Rana E. El Jisr (Lebanese University, Beirut, Lebanon)
Chapter 9. Consumer Education and Consumer Protection: The Perception of the Lebanese Banking Consumer
Rami A. Daou (Banking Control Commission of Lebanon, and others)
Chapter 10. Perceived Reputation, Customer Satisfaction, and the Role of Perceived Service Quality in Lebanese Banks
Zeina T. Al Hakim (University of Manchester, Manchester, United Kingdom)
Chapter 11. Channel Innovation and Customer Satisfaction: Business Model Design in Lebanese E-Commerce
Yara H. Abdallah (Arab Open University, Beirut, Lebanon)
Chapter 12. The Impact of Political Turbulence on the Lebanese Healthcare Information System and its Employee Job Satisfaction
Johnny Ch. Chaanine and Luciana Ch. Chaanine (Lebanon)
Chapter 13. Lebanese Economic Performance since the Outbreak of the Syrian Crisis: 2011 – 2016
Jamil A. Hammoud (Rafik Hariri University, Beirut, Lebanon)
About the Editor
List of Contributors
Index