Experiencing Hospitality

Bill Rowson (Editor)
NHL Stenden University of Applied Sciences, Leeuwarden, The Netherlands

Conrad Lashley (Editor)
Stenden Hotel Management School, The Netherlands

Series: Hospitality, Tourism and Marketing Studies
BISAC: BUS081000

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Experiencing Hospitality offers an intellectually stimulating and innovative approach to the study of hospitality. It is ideal for students and academics within both the applied fields of hospitality and tourism studies, and the general field behavioral sciences. This book is also suitable for practitioners in hospitality, leisure and tourism businesses, for whom it provides a provocative and informative guide to understanding and providing hospitality within a commercial context.

This stimulating and informative text will appeal to both academics and practitioners, with contributions from leading hospitality experts detailed within its pages. The text draws together forms of thinking and influences from a diverse range of both national and international perspectives. Beyond the immediate hospitality, leisure and tourism programs, this book is relevant to the wider social sciences, geographers, sociologists, anthropologists, social historians, cultural studies academics, as well as those studying refugee and migration flows.

Preface

Chapter 1. Towards a Theoretical Understanding of Hospitality
(Conrad Lashley, Academy of International Hospitality Research, NHL Stenden University of Applied Sciences, Leeuwarden, Netherlands)

Chapter 2. One Cheer for Marxism: Hospitality as a Bourgeois Phenomenon
(Roy C. Wood, Academy of Hotel and Facility Management, NHTV Breda University of Applied Sciences, Netherlands and Hertfordshire Business School, University of Hertfordshire, UK)

Chapter 3. Hostility and Hospitality: Connecting Brexit, Grenfell, and Windrush
(Tom Selwyn, OAS University of London, Thornhaugh Street, Russell Square, London, England)

Chapter 4. Inhospitable Hospitality?
(George Ritzer, PhD, Distinguished University Professor, University of Maryland, College Park, MD, USA)

Chapter 5. Experiencing, Expressing and Evoking Emotions in Hospitality and Tourism
(Prokopis A. Christou, PhD, Department of Hotel and Tourism Management, Cyprus University of Technology, Lemesos, Cyprus)

Chapter 6. A Paradigm Shift from "Emotional Labor" to "Genuine Emotional Display" in the Workplace
(Aspasia Simillidou, PhD, and Prokopis A. Christou, PhD, Department of Hospitality and Tourism Management, University of Central Lancashire-Cyprus, Larnaca, Cyprus, and others)

Chapter 7. Working in Hospitality: Flexible Working and the Gig Economy
(Bill Rowson, Academy of International Hospitality Research (AIHR), NHL Stenden University of Applied Sciences, Leeuwarden, Netherlands)

Chapter 8. Pleasure and Hospitality in New Zealand: The Roles of Alcohol, Sex, and Service
(Jill Poulston, School of Hospitality and Tourism, Auckland University of Technology, New Zealand)

Chapter 9. The Diminishing Role of the General Manager from a Middle Managers’ Perspective: Some Generic Drivers
(Tjeerd Zandberg, Stenden Hotel Management School, NHL Stenden University of Applied Sciences, Leeuwarden, Netherlands)

Chapter 10. Roboptimism or Pessimism: HR Managers Face a Challenge
(Tjeerd Zandberg, Stenden Hotel Management School, NHL Stenden University of Applied Sciences, Leeuwarden, Netherlands)

Chapter 11. Ladies and Gentlemen Serving Ladies and Gentlemen
(Klaes Eringa, Stenden Hotel Management School, NHL Stenden University, Netherlands)

Chapter 12. Wine Tourism and Hospitality: Opportunities and Challenges for Future Development
(Radu Mihailescu, NHL-Stenden University of Applied Sciences, Leeuwarden, Netherlands)

About the Editors

Keywords: Hospitableness – host-guest relations – welcome

Audience: Universities, Colleges, Industry Associations

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