Table of Contents
Table of Contents
Preface
Chapter 1 – Cramming on Mobile Phone Bills: A Report on Wireless Billing Practices (pp. 1-46)
Office of Oversight and Investigations
Chapter 2 – Mobile Cramming: An FTC Staff Report (pp. 47-90)
Federal Trade Commission
Chapter 3 – Statement of John R. Thune, Ranking Member, Senate Committee on Commerce, Science, and Transportation. Hearing on ”Cramming on Wireless Phone Bills: A Review of Consumer Protection Practices and Gaps” (pp. 91-94)
Chapter 4 – Statement of Terrell McSweeny, Commissioner, Federal Trade Commission. Hearing on ”Cramming on Wireless Phone Bills: A Review of Consumer Protection Practices and Gaps” (pp. 95-108)
Chapter 5 – Testimony of William H. Sorrell, Attorney General, State of Vermont. Hearing on ”Cramming on Wireless Phone Bills: A Review of Consumer Protection Practices and Gaps” (pp. 109-118)
Chapter 6 – Testimony of Travis LeBlanc, Acting Chief, Enforcement Bureau, Federal Communications Commission. Hearing on ”Cramming on Wireless Phone Bills: A Review of Consumer Protection Practices and Gaps” (pp. 119-130)
Chapter 7 – Testimony of Michael F. Altschul, Senior Vice President and General Counsel, CTIA – The Wireless Association. Hearing on ”Cramming on Wireless Phone Bills: A Review of Consumer Protection Practices and Gaps” (pp. 131-136)
Chapter 8 – Cramming: Unauthorized, Misleading, or Deceptive Charges Placed on Your Telephone Bill (pp. 137-142)
Federal Communications Commission
Index