Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World


Series: Hospitality, Tourism and Marketing Studies
BISAC: BUS081000

In a dynamic and constantly changing external environment, Corporate Social Responsibility (CSR) in the tourism and hospitality industry is paramount for assuring a balance among shareholders and internal/external stakeholders, with the environment being inclusive. CSR has different forms and dimensions, and its application more often than not, is content specific; that is, politics, economy, society, culture, technology, environment, and law are taken into consideration. This makes its application not only difficult, but also gives leeway to many companies to take advantage of unique local environments and conditions, especially in the developing world. This book aims to portray paradigms of CSR practices in developing countries in an effort to depict good practices and highlight examples of malpractice.

The book consists of seven chapters discussing applications of CSR in four different continents, namely South America, North America, Africa and Asia. The countries where tourism and hospitality cases were investigated are: Peru, Brazil, Cape Verde, the Caribbean (Latin America/North America), Malawi, India and Bangladesh. (Imprint: Nova)

Table of Contents

Table of Contents


Chapter 1. Domestic Tourists’ Attitudes towards Social Responsibility: The Case of Cox’s Bazar, Bangladesh
Mohammad Ruhual Amin and Nusrat Jahan

Chapter 2. Corporate Social Responsibility in Indian Hospitality Establishments: A Descriptive Narrative
Amitabh Upadhya

Chapter 3. Socially Responsible Human Resource Management Practices in Nigeria: A Study of the Experiences of Work Related Well-Being Among Hospitality Student Interns
Belinda Nwosu

Chapter 4. Corporate Social Responsibility Practices in the Tourism and Hospitality Industries in Malawi
James Malitoni Chilembwe and Michael Bennett Sepula

Chapter 5. Corporate Social Responsibility Practices within International Hotel Chains in Port-Au-Prince, Haiti, Caribbean
Hugues Seraphin, Vanessa Gaitree Gowreesunkar and Chaarani Bacari

Chapter 6. Corporate Social Responsibility: Environmental and Social Practices in the Hospitality Industry, in Brazil and Cape Verde, Latin America
Maria José Sousa, Jacqueline Moniz and Jair Martins

Chapter 7. Positioning Social Responsibility: Perceptions of Peruvian, Amazonian Indigenous People on the Role of the State and It’s Institutions for Tourism Development: A Social Contract Interpretation
Christina Koutra


About the Editor

List of Contributors



“Corporate Social Responsibility (CSR) is a crucial and challenging aim for the tourism and hospitality industry. This book critically engages with the multidimensional and often ambiguous idea of CSR with an integrated and conceptually sophisticated but still practically driven approach. The book brings into focus the practices of CSR in Global South contexts which is a highly valuable contribution for academic and policy-oriented debates on sustainability and responsibility in tourism development.” – Jarkko Saarinen, University of Oulu, Finland, and University of Johannesburg, South Africa

“This book provides some serious food for thought. It examines a range of case studies and assists the reader to learn from the best practices from around the world. CSR is presented as a methodology to enable different actors to contribute towards value cocreation and happiness. Tourism and hospitality are particularly critical for peripheral, remote and insular places as they are often the only source of income for communities and individuals. The chapters provide a wealth of information and offer a starting point for understanding these themes. They challenge the reader to see different perspectives especially in the context of developing countries.” – Professor Dimitrios Buhalis, Head of Department of Tourism and Hospitality, Bournemouth University, Poole, England

“This volume offers an authoritative set of contributions steering through the complex domain of Corporate Socially Responsibility (CSR) in tourism and hospitality in developing and emerging destinations. It offers a sound collection of critical pieces discussing CSR in its different forms, dimensions and context specific applications, constituting a must read not only for undergraduate and postgraduate students, but also for those who have an interest in the subject both in the academic and practitioners’ world.” -Marina Novelli, Professor of Tourism and International Development, Academic Lead for ‘Responsible Futures’ – University of Brighton, England

“The field of this edited book concerns the association of Corporate Social Responsibility (CSR) with tourism and hospitality industry in the developing world. Overall, the book includes seven chapters, each of them well articulating the thematic of reference. The provided insights are very helpful for the reader to contextualize and understand CSR issues related with tourism and hospitality in developing communities. The editorial introduction is efficiently presenting and explaining the aspects elaborated in the edited book, as well as the main CSR issues that need to be taken under consideration for tourism and hospitality development.

Within its seven chapters, this edited book tries to provide a more internationalized perspective concerning CSR in the developing world. It successfully documents several challenges in CSR activities and regional development connecting theoretical with practical domains. In addition, the chapters individually provide a basic understanding for the areas they elaborate. This edited book can be valuable for students and practitioners especially in the field of CSR and tourism development. The illustrated diverse disciplines contribute to the provision of an understanding in terms of tourism and hospitality in the developing world and CSR’s current trends and issues. As a result, the general reader has the ability not only to attempt reading the whole book but to select the chapter(s) of interest. Additionally, it is up to the reader’s interest whether to focus on a specific part of the book or in individual chapters.” – Dr. Nikolaos Pappas, Director of CERTE (Centre for Research in Tourism Excellence), University of Sanderland, England

The baook is written for both undergraduate and post graduate students who study hospitality, tourism, Corporate Social Responsibility, development and management at large. It is also written for consultants and professional who advice in tourism development and CSR as well as CSR in general. It is also targeting those who want to enhance their knowledge in the area of hidden meanings and applications behind CSR

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