Advances in Business and Management. Volume 7

William D. Nelson (Editor)

Series: Advances in Business and Management
BISAC: BUS000000

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$192.00

Volume 10

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Volume 2

Volume 3

Special issue: Resilience in breaking the cycle of children’s environmental health disparities
Edited by I Leslie Rubin, Robert J Geller, Abby Mutic, Benjamin A Gitterman, Nathan Mutic, Wayne Garfinkel, Claire D Coles, Kurt Martinuzzi, and Joav Merrick

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This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organizations; wealth management, building value through investing, and contingency plans after the global recession; health as a predictor of registered nurse retirement preparation; human resources management and mergers and acquisitions; private saving for retirement; an investigation of multichannel shopping behavior; and self-determined relationship marketing.
(Imprint: Nova)

Preface

Chapter 1 - E-Commerce and Its Impact on Expectations of Customer Service and Quality Control (pp. 1-16)
Alan D. Smith and Steven R. Clinton (Robert Morris University, Pittsburgh, PA, USA)

Chapter 2 - Exploring the Strategic Advantage of Employee Training in Marketing Organizations: Multiple Case Study (pp. 17-32)
Alan D. Smith and William T. Rupp (Department of Marketing, Robert Morris University, Pittsburgh, PA, USA and William T. Rupp, College of Business, Austin Peay University, Clarksville, TN)

Chapter 3 - Wealth Management, Building Value Through Investing, and Contingency Plans after the Global Recession: Multiple Case Studies (pp. 33-48)
Alan D. Smith and William T. Rupp (Department of Marketing, Robert Morris University, Pittsburgh, PA, USA and William T. Rupp, College of Business, Austin Peay University, Clarksville, TN)

Chapter 4 - Health As a Predictor of Registered Nurse Retirement Preparation (pp. 49-66)
Shanna Keele and Patricia T. Alpert (School of Nursing, University of Nevada, Las Vegas, USA, and others)

Chapter 5 - Human Resources Management and Mergers and Acquisitions: Perspectives and Challenges (pp. 67-88)
José-Luis Rodríguez-Sánchez, Marta Ortiz-de-Urbina-Criado and Eva-María Mora-Valentin (Universidad Rey Juan Carlos, Facultad de Ciencias Jurídicas y Sociales, Paseo de los Artilleros, Madrid, Spain)

Chapter 6 - Private Saving for Retirement: How Well Prepared are European “Peripheral” Countries? (pp. 89-110)
Lucía Rey Ares, Sara Fernández López, Milagros Vivel Búa and Rubén Lado Sestayo (Ph.D. Student. University of Santiago de Compostela, Associate Professor, Ph.D. University of Santiago de Compostela)

Chapter 7 - An Investigation of Multichannel Shopping Behavior: Evolution in a Grocery Retailer in Spain (pp. 111-120)
Marta Arce-Urriza, Javier Cebollada and Marisa Villanueva (Public University of Navarre, Spain)

Chapter 8 - Self-Determined Relationship Marketing: Conceptualization and Complexity (pp. 121-140)
Jiyao Xun (Associate MBA Director (Asia-based), Manchester Business School, Shanghai, PR, China)

Index

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