Table of Contents

Table of Contents

List of Figures

List of Tables

Introduction

Acknowledgments

Abbreviations

Chapter 1. Measuring the ICT Maturity of SMEs (pp. 1-24)
Quoc Trung Pham

Chapter 2. The Critical Success Factors of Vietnamese Software Companies (pp. 25-56)
Quoc Trung Pham and Anh Duy Vu

Chapter 3. An Empirical Investigation of Knowledge Management in Vietnamese SMEs (pp. 57-70)
Quoc Trung Pham and Duy Thai Nguyen

Chapter 4. Impact Factors of Knowledge Sharing Intention of IT Employees in Vietnam: An Integrated Approach (pp. 71-92)
Quoc Trung Pham and Ba Thang Ho

Chapter 5. The Impact of Organizational Culture on Labor Productivity of IT Employees in Vietnam (pp. 93-112)
Quoc Trung Pham and Xuan Dien Nguyen

Chapter 6. The Impact of Training and Development on IT Employees’ Working Performance: An Empirical Study in Vietnam (pp. 113-134)
Quoc Trung Pham and Thanh Tung Nguyen

Chapter 7. Critical Success Factors for Implementing a Business Intelligence System: An Empirical Study in Vietnam (pp. 135-162)
Quoc Trung Pham and Tu Khanh Mai

Chapter 8. The Impacts of Using SNSs on E-WOM and Knowledge Sharing through Social Capital: An Empirical Study in Vietnam (pp. 163-188)
Quoc Trung Pham and Vi Khiet Huynh

About the Editor (pp. 189-190)

List of Contributors (pp. 191-192)

Index (pp. 193)

Audience: Managers & employees of IT companies as well as other businesses who want to apply IT in doing business or improving their business performance.
– Researchers & practitioners in computer science, information system, knowledge management, business intelligence system, etc…
– Lecturers, students of both undergraduate and post graduate level in MIS, Information Technology, Computer Science or related fields of study.