A Knowledge Management Approach for Ensuring the Success of IT Industries in Vietnam

Quoc Trung Pham (Editor)
Vice Dean of School of Industrial Management, Bach Khoa University (VNU-HCM), Ho Chi Minh City, Vietnam

Series: Management Science – Theory and Applications
BISAC: BUS042000



Volume 10

Issue 1

Volume 2

Volume 3

Special issue: Resilience in breaking the cycle of children’s environmental health disparities
Edited by I Leslie Rubin, Robert J Geller, Abby Mutic, Benjamin A Gitterman, Nathan Mutic, Wayne Garfinkel, Claire D Coles, Kurt Martinuzzi, and Joav Merrick


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In society, knowledge becomes more and more important, and knowledge management becomes one of the best approaches for ensuring the success of any business. This book investigates some current problems in the management of IT businesses in Vietnam and explores the possibility for solving these problems by focusing on KM practices, such as: human resource management, training and development, social capital development, the use of a web 2.0 platform for KMS or collaboration, knowledge sharing encouragement and e-business solutions. Through an empirical study in the context of Vietnam, some case studies and lessons learnt are withdrawn for ensuring the success of other IT businesses in Vietnam and in other countries with the same conditions.

List of Figures

List of Tables




Chapter 1. Measuring the ICT Maturity of SMEs (pp. 1-24)
Quoc Trung Pham

Chapter 2. The Critical Success Factors of Vietnamese Software Companies (pp. 25-56)
Quoc Trung Pham and Anh Duy Vu

Chapter 3. An Empirical Investigation of Knowledge Management in Vietnamese SMEs (pp. 57-70)
Quoc Trung Pham and Duy Thai Nguyen

Chapter 4. Impact Factors of Knowledge Sharing Intention of IT Employees in Vietnam: An Integrated Approach (pp. 71-92)
Quoc Trung Pham and Ba Thang Ho

Chapter 5. The Impact of Organizational Culture on Labor Productivity of IT Employees in Vietnam (pp. 93-112)
Quoc Trung Pham and Xuan Dien Nguyen

Chapter 6. The Impact of Training and Development on IT Employees’ Working Performance: An Empirical Study in Vietnam (pp. 113-134)
Quoc Trung Pham and Thanh Tung Nguyen

Chapter 7. Critical Success Factors for Implementing a Business Intelligence System: An Empirical Study in Vietnam (pp. 135-162)
Quoc Trung Pham and Tu Khanh Mai

Chapter 8. The Impacts of Using SNSs on E-WOM and Knowledge Sharing through Social Capital: An Empirical Study in Vietnam (pp. 163-188)
Quoc Trung Pham and Vi Khiet Huynh

About the Editor (pp. 189-190)

List of Contributors (pp. 191-192)

Index (pp. 193)

Audience: Managers & employees of IT companies as well as other businesses who want to apply IT in doing business or improving their business performance.
- Researchers & practitioners in computer science, information system, knowledge management, business intelligence system, etc…
- Lecturers, students of both undergraduate and post graduate level in MIS, Information Technology, Computer Science or related fields of study.

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