Orders and Claims

Orders and Claims

If would like to place an order, check the status of an existing order or claim, or receive customer assistance, you can contact us:


Please call our Customer Care department at (631) 299-0025 or (631) 299-0024. When calling, please have your account number and invoice or purchase order ready. Representatives are available Weekdays from 9:00 a.m. to 5:00 p.m. EST.


You can email billing.central@novapublishers.com or billing.gary@novapublishers.com with your order number.


Orders can be sent to:
Nova Science Publishers
400 Oser Avenue, Suite 1800
Hauppauge, NY 11788
Fax: (631) 299-0166 or (631) 231-8175
Email: billing.central@novapublishers.com


The status of orders placed by any of the above methods can be checked by going to My Account. You can check the status of your outstanding orders and back orders. You can also track the shipping status of your orders with our site’s direct links to freight carriers.